Return Policy

Return Policy
We accept returns for refunds and exchanges. To return your product, please contact us for a return authorization. sales@orangemud.com. Hydration Pack Policy - We allow hydration packs to be tested and returned if you don't like them as a functional test is important. We do ask that the pack is hand washed or washed on a delicate cycle before being returned for sanitary purposes. Lifestyle and Accessories - (Gym Bag, Messenger Bag, UHTP, Transition Wrap, Clothing, etc) Products must be returned in a new and unworn condition for a refund. 
  
Returns
Our policy lasts 30 days for money back, and a 1 year manufacturers warranty. If problems happen after the warranty terms is over please feel free to contact us and we'll see what we can do. To complete your return, we require a proof of purchase.
  
Refunds
Once your return is received and inspected, we will send you an email to notify you of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within 5 business days.
  
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@orangemud.com. 
 
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
  
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.